MAINTENANCE & SUPPORT

Need fast and ready availability of spare parts to keep your Cat equipment on the go?

Our Parts Counter Sales is at your service, providing you with 98%* parts availability.Located just 5 minutes away from TSL, Caterpillar Asia Distribution Centre’s (ADC) 700,000 square foot warehouse houses 180,000 line items, providing TSL with the best parts availability in Asia. You may also order parts through our PartStore, where you can check real-time for parts availability, remanufactured options and review pricing before placing your order online.

(* Based on stocking items in TSL & ADC only)

With Singapore's strategic location and infrastructure, TSL has become an excellent service center to international contractors in terms of repair/reconditioning services of their equipment. Our specialised service workshop is well equipped to repair engines and components to factory standards.

Our Caterpillar trained engine technicians, amongst whom are marine analysts and master mechanics for the 3500/3600 series engines are available for deployment to perform offshore and voyage repairs on board oil rigs and ocean going vessels.

Our value-added services include:

  • Customer Product Training
  • Scheduled Oil Sampling (S.O.S)
  • Infrared Analysis Inspection
  • Technical Analysis Inspection
  • Custom Track Services
  • Specialised Marine and Oilfield Services
  • Engine Repair Options
  • Customer Support Agreement (Preventive maintenance)
  • Customer Fleet Agreement
  • Cat EMSolutions

Equipment Protection Plan

Our Equipment Protection Plan (EPP) provides convenience, confidence and security long beyond your Cat standard warranty. Its coverage includes several major Powertrain component categories, as well as specified Hydraulic system parts and components. Terms and conditions apply; please contact our parts and service sales representative for more details.

Extended service coverage (ESC)

Extended Service Coverage protects dealers and customers against defects in material and workmanship after the standard warranty period. It is an important part of our continual commitment to offer superior value to our customers. Some benefits of ESC include peace of mind when it comes to unplanned repair costs and also a hedge against inflation of Parts and Labour.

A variety of coverage options is available for customers. Please contact our parts and service sales representative for more details. 

Emergency Response Policy

Our Marine Emergency Response Policy is here to provide our customers with 24/7 marine service support. Emergency support will be able to respond within 4 hours, providing a team of well-equipped and competent personnel to rectify the issue in the case of an emergency situation. Please contact our marine services and provide the information in regards to your issues and we will be able to assist you. Terms and Conditions apply.

After Hours Contact (Marine) : (65) 6867 9535

Cat® EMSolutions

Cat EMSolutions is built to help you better manage your assets and lower your operating cost. Using the information gathered from technology-equipped machines, we can also help you:

  • Reduce your Operation & Operating (O&O) Costs
  • View and manage equipment health and utilization
  • Increase equipment availability
  • Focus on your business

Please click here for more details.

For more information or details, please contact:-

Kelvin Tan, General Manager (Product Support)
DID (65) 6663 8836
Anthony Teo, Manager (Service Operations)
DID (65) 6867 9549
Chua Guan Cheng, Parts Operation & Inventory Manager
DID (65) 6663 8813

After Hours Contact (Marine) : (65) 6867 9535 

Fax No : (65) 6867 9531

Email Address : parts.tsl@tractors.simedarby.com.sg or service@tractors.simedarby.com.sg