Customer Support Agreement

Tractors Singapore Limited (TSL) can help you maintain that built-in value through a Customer Support Agreement (CSA).

What is a Customer Support Agreement?

A CSA is an arrangement between you and TSL that helps you lower your cost. Agreements are tailored to fit your business needs and can range from simple Preventive Maintenance to sophisticated Total Cost Performance Guarantees. No matter which option you choose, you can be assured that we will provide you with careful planning and ongoing attention.

What are the Benefits?

  1. Standard scope or flexible service offering
  2. Detect problems early, reduce repair downtime and maximise equipment life
  3. Consistent, Managed Maintenance (repair before failure).
  4. CSA is applicable to all sizes of machines

Conditions/Exclusions

  1. Customer commits to our Customer Support Agreement.
  2. Details of terms and conditions are stated in the Customer Support Agreement form.
  3. Terms and Conditions are subject to changes.