Customer Support Agreement
04/09/2008
Tractors Singapore Limited (TSL) can help
you maintain that built-in value through a Customer Support Agreement (CSA).
What is a Customer Support Agreement?
A CSA is an arrangement between you and TSL
that helps you lower your cost. Agreements are tailored to fit your business
needs and can range from simple Preventive Maintenance Kits to sophisticated
Total Cost Performance Guarantees. No matter which option you choose, you
can be assured that we will provide you with careful planning and ongoing
attention.
What are the Benefits?
- Guaranteed Repair Turnaround Time.
- Lowest pre-determined maintenance
cost.
- Qualification to enjoy 3 year extended
warranty or 6000 hours (for major components)
- Consistent, Managed Maintenance (repair
before failure).
Conditions/Exclusions
- Customer commits to our Customer
Support Agreement (CSA).
- Loan machine provided may not be
exactly of the same size or specification.
- Customer pays for the transportation
cost of the loan machine.
- Details of terms and conditions are
stated in the Customer Support Agreement form.
- Terms and Conditions are subject
to changes.
Customer Support Agreements are not just
for large pieces of equipment. They are not just for new equipment either.
The need to get more work done at a lower cost is the same, regardless
of age or application.