Customer Support Agreement
9/4/08
Tractors Singapore Limited (TSL) can help
you maintain that built-in value through a Customer Support Agreement (CSA).
What is a Customer Support Agreement?
A CSA is an arrangement between you and TSL
that helps you lower your cost. Agreements are tailored to fit your business
needs and can range from simple Preventive Maintenance to sophisticated
Total Cost Performance Guarantees. No matter which option you choose, you
can be assured that we will provide you with careful planning and ongoing
attention.
What are the Benefits?
- Guaranteed Repair Turnaround Time.
- Lowest pre-determined maintenance
cost.
- Qualification to enjoy 3 year extended
warranty or 6000 hours (for major components)
- Consistent, Managed Maintenance (repair
before failure).
Conditions/Exclusions
- Customer commits to our Customer
Support Agreement (CSA).
- Details of terms and conditions are
stated in the Customer Support Agreement form.
- Terms and Conditions are subject
to changes.
CSAs are applicable to all sizes of machine
regardless of age, and it increases the disposal value of your equipment
with records of maintenance from Cat dealers.